The Grail did me—and our community—a great service in their April 24, 2014 issue by attempting to explicate some of the more complex operating instructions for CSOs. Despite them being openly available to community members, the directives that explain how CSOs (are supposed to) do their work remain poorly understood by many of the people most impacted by them: students. Moreover, the format used by The Grail, where excerpts of the directives are juxtaposed with commentary by Grail editors, is one that I found illuminating, engaging, and wry. And, I have a critique and an offer.